Frequently Asked Questions
Find answers to common questions about real estate transaction processing
What services does MaxKeyGuideX offer?
We provide end-to-end real estate transaction support, including document management, compliance verification, digital signing, payment coordination and status tracking, tailored for Swiss regulations.
How do I upload transaction documents?
After registering, access the secure portal and click “Upload Documents.” Select your files and assign them to the relevant transaction. The system confirms receipt and logs each upload with a timestamp.
Are digital signatures legally binding in Switzerland?
Yes. We use electronic signatures compliant with Swiss law and eIDAS standards, ensuring documents signed through our platform are legally enforceable.
Can I track the progress of multiple transactions?
Absolutely. Our dashboard provides real-time status indicators for all your active transactions, letting you monitor milestones and upcoming actions at a glance.
How does compliance checking work?
The platform runs automated checks against regulatory requirements—such as anti-money-laundering rules and local land registry conditions—highlighting missing information or potential issues.
What payment methods are supported?
We support bank transfers in CHF and EUR. Payment releases, escrow management and fee settlements are all handled within the portal, with encrypted transaction records.
How secure is my data?
All data is stored on encrypted servers in Switzerland, with multi-factor authentication and continuous monitoring to protect confidentiality and integrity.
Can I collaborate with external stakeholders?
Yes. You can grant access to buyers, sellers, agents, notaries and mortgage providers, each with customizable permission levels to control what they can view or edit.
Is there a limit on document size or number?
Individual files can be up to 100 MB, and there’s no cap on the total number of files per transaction. Large files are handled via secure streaming to ensure smooth uploads.
How do I get started?
Sign up for an account on MaxKeyGuideX.com, verify your email, and set up your profile. Then create a new transaction and invite participants by email to begin.
What support options are available?
Email support is available weekdays from 08:00–18:00 CET. For urgent queries, call our office at +41762372098. Our team is based at Bahnhofstrasse 28, 8001 Zurich.
Can I integrate with other software?
Yes. We offer API access and integration with popular CRM and accounting systems to ensure seamless data flow between platforms.
How are updates to Swiss regulations handled?
Our compliance engine is maintained by legal and regulatory experts in Switzerland. Updates are implemented promptly to reflect any legislative changes.
Is training provided?
We offer live webinars and on-demand video tutorials to help users get acquainted with the platform and its features.
What are the pricing options?
Visit our Pricing page on MaxKeyGuideX.com for detailed plans. Pricing is transparent and based on transaction volume and feature needs.